f999 Privacy Policy
At f999, your privacy is treated with the same care and discretion we bring to every aspect of the platform. This Privacy Policy explains exactly what personal data we collect, how we use it, and the rights available to you as a registered player.
How f999 Protects Your Data
The cards below summarise our core data-protection commitments. The full legal text follows in the document section beneath.
Secure Data Storage
All personal data collected by f999 is stored on encrypted servers protected by industry-standard SSL technology. Access to your data is restricted to authorised personnel only and is subject to strict internal controls.
No Sale of Personal Data
f999 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is yours. We share it only where strictly necessary for operating the platform or complying with legal obligations.
Your Rights as a Player
You have the right to access, correct, or request deletion of any personal data we hold about you. You may also object to certain types of processing or request that we restrict how your data is used. Contact us any time to exercise these rights.
Transparent Cookie Use
f999 uses cookies and similar tracking technologies solely to improve your experience on the platform — for session management, analytics, and personalisation. We do not deploy third-party advertising cookies without your knowledge.
Controlled Marketing
We will only send you promotional communications where you have opted in to receive them. You can update your marketing preferences or unsubscribe at any time by contacting the f999 support team or adjusting your account notification settings.
Responsible Gaming Privacy
Any responsible gaming information you share with f999 — such as self-exclusion requests or deposit limit settings — is treated with the highest level of confidentiality and is never used for marketing or shared with unrelated third parties.
Privacy Policy — Full Text
1 Introduction
This Privacy Policy ("Policy") describes how f999 ("the Platform", "we", "us", "our") collects, stores, processes, and shares personal data relating to individuals who visit or register on our website at https://f999.club ("the Site"). f999 is an online betting and casino platform serving players in Bangladesh and other permitted markets.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Site, our mobile-optimised interfaces, customer support channels, and any other means by which you interact with f999.
By registering an account on f999, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register or continue to use the f999 platform.
Note: This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which form part of our agreement with you.
2 Data We Collect
f999 collects the following categories of personal data from players and site visitors:
2.1 Identity Data
Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (National ID Card, Passport, or Driving Licence) submitted during account verification (KYC).
2.2 Contact Data
Email address, mobile phone number, and residential address (including city, division, and postal code). For players in Bangladesh, we may record your city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) for fraud-prevention and support purposes.
2.3 Financial Data
Payment method details used for deposits and withdrawals, including mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account identifiers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank). We do not store full card or bank account numbers on our systems in an unencrypted form.
2.4 Account & Transaction Data
Your f999 account username, account balance history, deposit and withdrawal records, bet history, game session logs, bonus claims and wagering activity, and any account preferences or responsible gaming settings you have applied.
2.5 Technical Data
IP address, browser type and version, device type and operating system, screen resolution, time zone setting, language preference, session duration, pages visited, and referring URL. This data is collected automatically when you access the Site.
2.6 Communications Data
Records of all communications between you and the f999 support team, including live chat transcripts, support ticket content, and any email correspondence. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
2.7 Responsible Gaming Data
Any responsible gaming information you provide to us, including self-exclusion requests, deposit or loss limit preferences, reality-check settings, and any disclosures made in relation to problem gambling. This category of data is treated with the highest level of confidentiality.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, NID scan | KYC verification, fraud prevention |
| Contact Data | Email, phone, address | Account communication, support |
| Financial Data | bKash reference, bank ID | Deposits, withdrawals, AML compliance |
| Account & Transaction Data | Bet history, balance records | Platform operation, dispute resolution |
| Technical Data | IP address, device info | Security, analytics, fraud detection |
| Communications Data | Support chat transcripts | Quality assurance, compliance |
| Responsible Gaming Data | Self-exclusion records | Player protection, regulatory duty |
3 How We Collect Your Data
f999 collects personal data through the following means:
3.1 Direct Collection
Data you provide directly to us when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or participate in a promotion. The accuracy of directly provided data is your responsibility.
3.2 Automated Collection
Technical data collected automatically via cookies, web beacons, pixel tags, and server logs when you access and navigate the f999 Site. This automated collection begins the moment you load any page on our Site, regardless of whether you are a registered player.
3.3 Third-Party Sources
In limited circumstances, f999 may receive personal data about you from third-party sources, including identity verification service providers (for KYC purposes), fraud prevention agencies, payment processors, and game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe). Data received from third parties is handled in accordance with this Policy.
4 How We Use Your Data
f999 uses your personal data for the following specific purposes:
- Account Management: To create, maintain, and administer your f999 player account, including processing deposits, withdrawals, and bet settlement.
- Identity Verification: To verify your identity, age (21+), and residential address as required for responsible gaming and fraud prevention obligations.
- Transaction Processing: To process your financial transactions via bKash, Nagad, Rocket, Upay, and banking partners, and to maintain accurate records of all financial activity on your account.
- Customer Support: To respond to your queries, resolve complaints, and provide technical assistance through our 24/7 support service.
- Security & Fraud Prevention: To monitor account activity for signs of fraud, money laundering, collusion, bonus abuse, or other prohibited conduct as described in our Terms & Conditions.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Platform Improvement: To analyse usage patterns, identify technical issues, improve the user experience, and develop new features and products.
- Responsible Gaming: To apply and monitor responsible gaming restrictions you have requested and to identify players who may be at risk of problem gambling.
- Marketing (where consented): To send you promotional offers, bonuses, and news about f999 products and events where you have opted in to receive marketing communications.
Automated Decision-Making: f999 uses automated processes to detect fraud, verify age eligibility, and flag suspicious account activity. Where an automated decision has a significant impact on your account (e.g., account restriction), you have the right to request a human review of that decision by contacting our support team.
5 Legal Basis for Processing
f999 processes your personal data on one or more of the following legal grounds:
- Contractual Necessity: Processing that is necessary to perform the contract between you and f999 — i.e., to operate your account, settle bets, and process payments.
- Legal Obligation: Processing required to comply with AML, KYC, responsible gaming, and other applicable legal and regulatory obligations.
- Legitimate Interests: Processing carried out in f999's legitimate business interests, such as fraud prevention, platform security, and analytics, provided those interests are not overridden by your data protection rights.
- Consent: Where we rely on your consent as the legal basis for processing — most notably for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
6 Data Sharing & Disclosure
f999 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and on a need-to-know basis:
6.1 Service Providers
Third-party companies engaged by f999 to provide services that support platform operations, including identity verification providers, payment processors, cloud hosting providers, fraud detection services, and customer support software providers. All service providers are bound by data processing agreements that require them to protect your data and use it only for the purposes specified by f999.
6.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a anonymised player session ID) necessary to deliver the game content you access. Game providers do not receive your full identity or financial data.
6.3 Payment Partners
Payment service providers (including bKash, Nagad, Rocket, Upay, and banking partners) receive the minimum data required to process your requested transactions. These entities operate under their own privacy policies and are independently responsible for the data they process.
6.4 Legal and Regulatory Authorities
f999 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where f999 determines in good faith that disclosure is necessary to protect the rights, property, or safety of f999, its players, or the public.
Important: f999 will never share your responsible gaming data (self-exclusion records, problem gambling disclosures) with any party for commercial purposes. This data is used solely to fulfil our player protection obligations.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. f999 uses cookies and similar technologies (web beacons, local storage, session tokens) to make the platform function correctly, to remember your preferences, and to gather analytical data about how the Site is used.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Site to function. These include session management cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
- Performance & Analytics Cookies: Used to understand how visitors interact with the Site — which pages are visited most, how long sessions last, and where errors occur. This data is aggregated and does not identify individual players.
- Functionality Cookies: Remember your language preference, display settings, and other personalisation choices so that you do not have to set them again on your next visit.
- Targeting & Marketing Cookies: Used (where you have consented) to deliver promotional content relevant to your interests and to measure the effectiveness of our marketing campaigns. You may opt out of these cookies at any time.
7.3 Managing Cookies
You can control cookie settings through your browser preferences. Blocking all cookies may prevent certain features of the f999 platform from working correctly. To manage your cookie preferences, consult the help documentation for your browser (e.g., Chrome, Firefox, Safari, Edge). You may also contact us to update your marketing cookie preferences at any time.
8 Data Retention
f999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulation. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML / regulatory compliance |
| Financial transaction records | 5 years after account closure | AML / tax and audit obligations |
| Bet and game history | 3 years after last activity | Dispute resolution, analytics |
| Support communications | 3 years after last interaction | Quality assurance, dispute resolution |
| Technical & log data | 12 months | Security monitoring, fraud detection |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Responsible gaming records | 5 years after account closure | Regulatory duty, player protection |
After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
9 Your Rights
As an individual whose personal data is processed by f999, you have the following rights, which you may exercise at any time by contacting us at support@f999.club:
- Right of Access: You have the right to request a copy of all personal data that f999 holds about you, together with information about how it is being processed.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. You may also update certain information directly through your account settings.
- Right to Erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Note that this right is subject to our legal retention obligations described in Section 8.
- Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing based on f999's legitimate interests, including profiling carried out for direct marketing purposes. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Rights in Relation to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces significant legal or similarly significant effects, and to request human review of any such automated decision.
We will respond to all valid rights requests within 30 days of receipt. Where a request is complex or we receive a large number of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
How to Exercise Your Rights: Email us at support@f999.club with the subject line "Data Rights Request" and clearly describe the right you wish to exercise and the data it relates to. We may need to verify your identity before processing your request.
10 Data Security
f999 implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the f999 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that data in transit cannot be intercepted.
- Encrypted Storage: Sensitive data at rest — including identity documents, financial records, and account credentials — is encrypted using AES-256 encryption on our secure server infrastructure.
- Access Controls: Access to personal data within f999 is granted on a strict need-to-know basis. All personnel with access to personal data are required to complete data protection training and are subject to confidentiality obligations.
- Two-Factor Authentication: f999 offers two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA to protect their account from unauthorised access.
- Intrusion Detection: Our platform is monitored by automated intrusion detection systems that flag and alert our security team to suspicious activity in real time.
- Regular Security Audits: f999 conducts periodic security reviews and vulnerability assessments of our platform and infrastructure to identify and address potential weaknesses.
Despite these measures, no method of data transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, f999 will notify affected players promptly in accordance with applicable notification obligations.
11 Children & Minors
The f999 platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.
21+ Only: If you are a parent or guardian and believe that your child has registered on the f999 platform or provided personal data to us, please contact us immediately at support@f999.club. We will act promptly to investigate and, if confirmed, to delete the data and close the account. We encourage parents and guardians to install parental control software to prevent minors from accessing online gambling platforms.
12 Third-Party Links
The f999 platform may contain references to third-party services such as game providers, payment partners, and sports data providers. Where these references include links to third-party websites or applications, please be aware that those sites operate under their own privacy policies, which may differ significantly from this Policy. f999 is not responsible for the privacy practices of any third-party site and encourages you to review the privacy policy of any third-party service before providing them with your personal data.
13 International Data Transfers
f999 is an internationally operated platform. As a result, your personal data may be transferred to and processed in countries other than Bangladesh, including countries where our server infrastructure, service providers, or game technology partners are located. Where such transfers occur, f999 takes steps to ensure that your personal data is protected to a standard at least equivalent to the protections described in this Policy, including through the use of contractual data protection clauses with recipients in those countries.
By using the f999 platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh for the purposes described in this Policy.
14 Marketing Communications
f999 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, IPL and BPL betting promotions), and other platform news. We will only send marketing communications where you have given your consent to receive them during the registration process or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email we send you;
- Updating your communication preferences in your f999 account settings; or
- Contacting our support team at support@f999.club with the subject line "Unsubscribe".
Please note that withdrawing consent to marketing communications does not affect your ability to use the f999 platform or receive service-related communications (such as account security alerts, transaction confirmations, and support responses), which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
15 Changes to This Policy
f999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where material changes are made, we will notify registered players by email and by displaying a prominent notice on the f999 Site prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment.
Your continued use of the f999 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the platform and close your account by contacting us at support@f999.club.
16 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which f999 processes your personal data, please contact our Data Protection team using the details below:
- Email: support@f999.club
- Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
- Website: https://f999.club
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
Complaints: If you are not satisfied with our response to your privacy enquiry, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction. f999 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.
Questions About Your Data?
Our support team is available 24/7 to answer any privacy-related questions. You can also explore the f999 platform responsibly — our casino, cricket betting, and slots are all waiting for you.