f999 Terms & Conditions

1 Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and f999 ("the Platform", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://f999.club. These Terms govern all aspects of your access to and use of the f999 platform, including the website, any mobile-optimised versions, all betting products, casino games, promotional offers, and customer support services.

By registering an account on f999, accessing the platform, depositing funds, placing a bet, or participating in any promotional offer, you confirm that:

• You have read these Terms in full and understand their content;
• You accept and agree to be bound by these Terms without reservation;
• You satisfy all eligibility requirements set out in Section 2 of these Terms;
• You are acting on your own behalf and not as an agent for any third party.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and f999.

2 Eligibility

Access to and use of the f999 platform is subject to the following eligibility requirements, all of which must be satisfied before you may register an account or engage in any betting or gaming activity:

2.1 Age Requirement

You must be at least 21 years of age at the time of registration and at all times during your use of the f999 platform. f999 operates a strict 21+ policy. We reserve the right to request documentary proof of age at any time and to suspend or permanently close any account where the age requirement cannot be verified to our satisfaction.

2.2 Jurisdiction

You are solely responsible for verifying whether online gambling is lawful in the jurisdiction from which you are accessing the f999 platform. f999 is an internationally operated platform. By accessing and using f999, you warrant that online gambling is not prohibited in your jurisdiction and that you are not accessing the platform in contravention of any applicable local law or regulation.

2.3 Capacity

You confirm that you have full legal capacity to enter into a binding contract and that you are not subject to any legal restriction that would prevent you from using gambling services. You must not be a self-excluded individual, a person who has been placed on any third-party exclusion register, or an employee or immediate family member of an employee of f999.

3 Account Registration

3.1 Registration Process

To access the full range of f999 betting and gaming services, you must complete the account registration process accurately and honestly. You agree to provide true, current, and complete information during registration, including your full legal name, date of birth, residential address, contact number, and email address. Providing false or misleading information during registration constitutes a material breach of these Terms.

3.2 One Account Per Player

Each individual player is permitted to register and maintain one single account on the f999 platform. The registration of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or device identities — is strictly prohibited. Where duplicate accounts are identified, f999 reserves the right to close all associated accounts, void any bets or wagers placed through them, and forfeit any balances held therein.

3.3 Account Verification (KYC)

f999 operates a Know Your Customer (KYC) verification process to comply with responsible gaming obligations and to prevent fraud and money laundering. You may be required to submit one or more of the following documents to verify your identity:

• A valid government-issued photo identification document (National ID Card, Passport, or Driving Licence);
• A utility bill, bank statement, or other document evidencing your registered address (dated within the past three months);
• Proof of ownership of the payment method used for deposits or withdrawals.

f999 reserves the right to suspend withdrawals and to restrict account access until verification documents have been received and approved. Verification is typically completed within 2 business days of document submission.

3.4 Account Currency

All f999 accounts are denominated in Bangladeshi Taka (BDT). All displayed balances, bet amounts, and winnings are expressed in BDT unless otherwise stated. The ৳ symbol is used throughout the platform to denote Bangladeshi Taka amounts.

4 Account Security

You are solely responsible for maintaining the confidentiality and security of your f999 account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Choose a strong, unique password that is not used on any other platform;
• Never share your login credentials with any other person;
• Log out of your account when accessing the platform from a shared or public device;
• Notify the f999 support team immediately if you suspect that your account has been accessed without your authorisation.

f999 will not be liable for any losses resulting from unauthorised access to your account where such access resulted from your failure to maintain adequate security of your login credentials. Any bet or transaction placed through your account while your credentials are in your possession is deemed to have been authorised by you.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

f999 accepts deposits and processes withdrawals through the following approved payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. The availability of specific payment methods may change from time to time. The current list of available methods is displayed in your account wallet section.

5.2 Minimum and Maximum Transaction Limits

Transaction limits apply to all deposits and withdrawals on the f999 platform. Minimum and maximum limits vary by payment method and are displayed at the point of transaction. As a general guide:

• Minimum deposit via bKash or Nagad: ৳200
• Minimum deposit via bank transfer: ৳1,000
• Minimum withdrawal: ৳500 (subject to completion of KYC verification)
• Maximum withdrawal limits are communicated within the account wallet section and may be subject to daily or weekly caps.

5.3 Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified in accordance with Section 3.3 before any withdrawal can be processed;
• Any bonus funds credited to your account must satisfy the applicable wagering requirement before the associated winnings become withdrawable;
• Withdrawals will only be processed to a payment method that has been used to make a deposit into your f999 account, or to a verified payment method registered to your account;
• f999 reserves the right to perform additional security and fraud checks prior to processing any withdrawal request.

5.4 Processing Times

f999 aims to process withdrawal requests within 2 to 24 hours of approval. Processing times may be longer during periods of high volume, public holidays, or where additional verification is required. Deposits via bKash, Nagad, and Rocket are credited to your f999 wallet instantly in most cases.

5.5 Prohibited Transactions

You must not use the f999 deposit and withdrawal system for any purpose other than funding and withdrawing from your personal betting account. Using the f999 payment infrastructure for money transfers, currency exchange, or any other financial activity unrelated to betting and gaming is strictly prohibited and may be reported to the relevant authorities.

6 Bonuses & Promotions

6.1 General Bonus Terms

From time to time, f999 may offer bonuses, free bets, promotional credits, cashback offers, reload bonuses, and other incentives to registered players. All promotional offers are subject to the specific terms and conditions published alongside each promotion and to the general bonus terms set out in this section.

6.2 Wagering Requirements

All bonus funds and any winnings derived from bonus funds are subject to a wagering requirement before they may be withdrawn as real money. The applicable wagering requirement multiplier is specified in the terms of each individual promotion. Unless otherwise stated, a wagering requirement of 20x the bonus amount applies as the default. Wagering requirements must be satisfied within the validity period of the bonus.

6.3 Bonus Abuse

f999 takes a strong stance against bonus abuse. Actions that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim the same promotion, placing low-risk or hedged bets solely to satisfy wagering requirements, using betting patterns that are inconsistent with genuine recreational play, and sharing bonus codes in a manner that contravenes the terms of the promotion. Where bonus abuse is identified, f999 reserves the right to void the bonus, void any associated winnings, and close the player's account.

6.4 Promotion Amendments and Withdrawal

f999 reserves the right to amend, suspend, or withdraw any promotional offer at any time and without prior notice. If a promotion is withdrawn before a player has satisfied the associated wagering requirements, any unused bonus balance will be removed from the player's account.

7 Betting Rules

7.1 Bet Placement

All bets placed on f999 are final once confirmed. You are responsible for ensuring the accuracy of all bet selections — including match, market, selection, odds, and stake — before confirming a wager. f999 does not accept requests to cancel or amend a bet after it has been confirmed, except in the specific circumstances set out below.

7.2 Void Bets

A bet may be declared void and the stake returned to your account balance in the following circumstances: the relevant event is cancelled or abandoned without a result being determined; the event or market is settled in error and the error is identified and corrected; or f999 identifies that the odds at which the bet was accepted were published in error (manifest error) and were materially different from the fair market price at the time of bet placement.

7.3 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all betting markets on f999. These limits may vary by sport, market type, event, and time of day. f999 reserves the right to restrict the maximum stake available to any individual player, at any time and without prior notice, where such restriction is determined to be appropriate in the interests of the platform's risk management policy.

7.4 Live In-Play Betting

f999 offers live in-play betting on selected cricket, football, and other sporting events. In-play odds are updated in real time and are subject to change or suspension without notice. f999 reserves the right to suspend in-play markets at any time. Bets accepted during a period of suspended odds may be voided at f999's discretion if the suspension was caused by a significant change in the state of the event.

7.5 Results and Settlement

All bets are settled based on the official result of the relevant event as determined by the relevant governing body (e.g., ICC, BCB, FIFA). In the event of a dispute regarding the result, f999's decision following review of the official result source is final. Settlement of winning bets is credited to your account balance promptly after results are confirmed.

8 Casino Games

8.1 Game Providers and Fair Play

All casino games available on the f999 platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider's games are independently certified for fairness and use certified random number generation (RNG) systems. f999 does not modify or interfere with game outcomes.

8.2 Return to Player (RTP)

Each casino game has a theoretical return-to-player (RTP) percentage that reflects the long-term expected payout rate. RTP information is available within the individual game information panels. f999 does not guarantee that any individual player will achieve outcomes consistent with the stated RTP, as RTP is calculated over a large number of game rounds.

8.3 Live Casino

Live casino games are streamed in real time from professional studios operated by Evolution Gaming and Ezugi. Live games are subject to the table limits and game-specific rules displayed within each live table interface. Technical issues during a live game session will be handled in accordance with the relevant game provider's procedures.

8.4 Game Malfunctions

In the event of a technical malfunction or disconnection during a game round, the round will be resolved in accordance with the game provider's malfunction policy. f999 and its providers reserve the right to void game rounds where a malfunction has materially affected the integrity of the game outcome. Malfunction voids all pays and plays.

9 Prohibited Conduct

The following activities are strictly prohibited on the f999 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of all balances, and reporting to relevant authorities where appropriate:

• Registration of more than one account per individual player;
• Providing false, inaccurate, or misleading registration information;
• Using the platform if you are under 21 years of age;
• Colluding with other players to manipulate the outcome of casino games or sporting events;
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform;
• Exploiting software bugs, errors, or vulnerabilities in the platform or any game for financial gain;
• Engaging in match-fixing, spot-fixing, or any activity that amounts to corruption of a sporting event;
• Laundering money or using the f999 platform to process proceeds of any criminal activity;
• Abusing the bonus or promotional system in the manner described in Section 6.3;
• Threatening, harassing, or abusing f999 staff members or other players;
• Accessing another player's account without their explicit consent.

10 Responsible Gaming

f999 is committed to promoting responsible gambling among all of its players. Gambling should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. The following responsible gaming tools are available to all registered f999 players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to manage your spending.
• Session Time Limits: Configure time reminders that notify you when you have been playing for a set period.
• Self-Exclusion: Request a temporary (30-day, 90-day, or 6-month) or permanent self-exclusion from the f999 platform by contacting our support team. Self-exclusion requests are processed within 24 hours.
• Reality Checks: Enable periodic on-screen reminders showing your session duration and net gaming activity.

If you believe that your gambling is becoming a problem, we urge you to contact the f999 support team immediately. You can reach us at [email protected]. Our team can apply account restrictions on your behalf and provide guidance on further support resources. f999 will never market promotional content to a player who is subject to a self-exclusion or has requested an account closure for responsible gaming reasons.

11 Intellectual Property

All content on the f999 platform — including but not limited to the website design, logos, graphics, text, software, game interfaces, data compilations, and promotional materials — is the property of f999 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial use in accordance with these Terms.

You must not copy, reproduce, modify, distribute, publicly display, publish, transmit, or create derivative works from any content on the f999 platform without our prior written consent. Use of f999 content for commercial purposes, or in any manner that could harm the f999 brand or mislead consumers, is strictly prohibited.

12 Limitation of Liability

To the fullest extent permitted by applicable law, f999 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings as a result of technical malfunction, disconnection, or service interruption;
• Errors or delays in the transmission of data;
• Unauthorised access to your account resulting from your failure to maintain secure credentials;
• Any decision made by f999 to void a bet in accordance with these Terms;
• Your reliance on any information, odds, or statistics displayed on the platform.

Nothing in these Terms shall limit or exclude f999's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13 Privacy & Data

f999 collects and processes your personal data in order to operate your account, process transactions, verify your identity, comply with legal obligations, and provide customer support. The details of how f999 handles your personal data — including the types of data collected, how it is used, how long it is retained, and your rights as a data subject — are set out in our Privacy Policy, which is available at f999.club/privacy-policy.

By registering an account on f999, you consent to the collection and processing of your personal data in accordance with our Privacy Policy. You may withdraw your consent at any time by contacting us, subject to the limitations described in the Privacy Policy.

14 Amendments to These Terms

f999 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made to these Terms, we will notify registered players by email or by displaying a prominent notice on the f999 platform prior to the changes taking effect. Your continued use of the f999 platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not accept any amendment to these Terms, you must stop using the f999 platform immediately and close your account. Requests to close an account should be directed to the f999 support team at [email protected].

15 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable international online gaming regulations. In the event of any dispute arising out of or in connection with these Terms or your use of the f999 platform, you agree to first attempt to resolve the matter informally by contacting the f999 customer support team.

If a dispute cannot be resolved informally within 30 days of it being raised, both parties agree to submit to the exclusive jurisdiction of the dispute resolution process specified by the relevant gaming authority under whose framework f999 operates. f999's decisions on all matters relating to bet settlement, account security, and bonus eligibility are final and binding, subject to this dispute resolution process.

You acknowledge and agree that you are using the f999 platform at your own risk and that you are solely responsible for complying with the laws of your own jurisdiction.

16 Contact Information

If you have any questions about these Terms & Conditions, or if you need assistance with your f999 account, please contact our support team using the details below. Our customer support team is available 24 hours a day, 7 days a week.

• Email: support@f999.club (plain text — not a clickable link)
• Website: https://f999.club
• Support Hours: 24/7, every day of the year
• Response Time: Typically within 2 hours for account and payment queries